Pet insurance... superpowered
Because your best friend deserves a better kind of pet insurance
High 90% coverage
All new injuries and illnesses covered
24/7 customer service
Do you have a 30 day offer to activate?
Take just a few minutes to activate your Exam Day Opportunity or Go Home Day Opportunity and get immediate cover for your pet.
What makes Trupanion a better kind of pet insurance?
Pets can be unpredictable. Their health insurance shouldn’t be. We provide convenient and comprehensive cover — plus unlimited payouts and vets paid directly*.
No payout limits, No sub-limits
Cover will never run out because we keep paying all eligible claims unlike other providers
24/7 phone support
We know pets don’t always get sick during business hours, we will always be here to help you and your pet
All new injuries and illnesses covered
Our plan covers 90% of costs for all new injuries and illnesses after you meet your excess, if you choose to have one.
Pay your vet
We can pay your bill directly to your veterinarian at any of our partner hospitals- just pay your portion and we take care of the rest.
What does quality pet insurance cover?
You pet may know how to “speak”, but they can’t always tell you when they’re not feeling well. When your pet is sick or injured, you want to get them the best care available without having to worry about cost. Other insurers can have limits and/or sub limits that can be reached quickly in times of need, leaving you out of pocket or unable to continue treatment right when you need to most.
We keep paying for all covered conditions, no matter the cost. This includes hospital stays, diagnostic tests, medications, surgeries, and other treatments that arise when your furry family member is sick or hurt. Cover kicks in after you meet your excess (if you’ve chosen one).
We keep paying for all covered conditions, no matter the cost. This includes hospital stays, diagnostic tests, medications, surgeries, and other treatments that arise when your furry family member is sick or hurt. Cover kicks in after you meet your excess (if you’ve chosen one).
Prosthetic devices & carts
What’s not covered~
- Exam and consultation fees
- Routine and preventative care
- Pre-existing conditions
Extra cover
- Recovery and complementary care for behavioural issues, and approved alternatives and rehabilitative therapies.
- Pet Owner Assistance Package includes coverage for holiday cancellation due to a sick pet, pet property damage and more.
~For full list of exclusions, please see the Product Disclosure Statement (PDS)
How does puppy insurance work?
Here to answer every call, woof, and meow
We all know how different dogs and cats are, but we believe insurance should protect every pet against unexpected injuries and illnesses.
Saving the day for pet parents like you
Read our reviews and find out why over 99% of members renew with us.
Frequently asked questions
No, your coverage percentage will never be reduced if your pet is referred to a specialist or emergency animal hospital. We want your furry friend to get the care they need!
Any one you like! Some pet health insurance providers limit you to a “veterinary network” of animal hospitals, but we believe your pet deserves the best care regardless of location. With Trupanion, you're free to go to any licensed veterinarian in Australia.
No, and that's because we want to make sure your coverage goes where it counts the most. By covering all eligible new and unexpected illnesses and injuries (instead of routine costs like wellness visits and preventative care) we enable you to budget more easily for your pet's care.
You might be trying to compare traditional pet insurance that often has a myriad of exclusions or limited coverage with lists of disease and surgeries that is and isn’t covered. We don’t have lists, simply because, we cover all new injuries and illnesses. We would need to upload the veterinary text books for you to scroll through as to what we cover! We are different.
Yes. Although some pet insurance providers do not cover hip dysplasia, this coverage is built into Trupanion's core coverage. Both large and small dogs may develop this genetic disorder, and our medical insurance will cover it as long as it is not pre-existing.
We’re always ready to help
Our customer care team is available 24/7/365.
1. Download and registration of the TELUS Health MyPet app, including acceptance of the app’s terms and conditions and privacy policy, is required. Virtual care appointments are not covered by Trupanion Insurance policies. By entering your Trupanion policy number in the promo field at time of booking your TELUS HealthMyPet virtual appointment, policy holders will receive 30% off the first two appointments (regular $95 + tax per appointment). Offer is valid for new and existing Trupanion policy holders. Limit of two reduced fee appointments per policy holder. Subject to change without notice. Time limited offer. Cannot be combined with any other offers and cannot be transferred to another person and cannot be redeemed for cash.